Returns & Exchanges

At LifeStraw, we want you to be completely satisfied with your sustainable fashion choices. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on all unworn items in original packaging.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return process and securely attach it to your package.

3

Ship Your Package

Drop off your return at any authorized carrier location, ensuring all original tags are attached and the garment is in its original condition.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing